Mexican singer Dulce, an iconic figure of ballad and romantic music who conquered several generations in Mexico with her powerful voice, died at the age of 69 in Mexico City after medical complications, her family and staff announced on Wednesday (Dec. 25).

“With deep sorrow and sadness, we confirm the sensitive passing of our beloved Dulce, an exceptional artist and a wonderful person who left an indelible mark in the hearts of all those who knew her,” reads a statement posted on Dulce’s Instagram account, along with a photograph of the artist.

The news of the death of the singer born Bertha Elisa Noeggerath Cárdenas was confirmed by the National Association of Actors (ANDA), the union to which the singer belonged, in a message on social media.

“The National Actors Association deeply regrets the passing of our colleague Bertha Elisa Noeggerath Cárdenas, ‘Dulce’, a member of our union. Our condolences to her family, friends and colleagues. May she rest in peace,” reads the message published on X.

After the artist’s sister Isabel Noeggerath announced the singer’s death in a brief Facebook post, a wave of messages from various Mexican show-business figures appeared on social networks.

“My dear Dulce, your departure makes me so sad, you don’t know how much I will miss you, dear friend, thank you for all the wonderful moments we shared my doll, thank you for your love, your friendship, for always joining your voice with mine and for always being for me. Fly very high my Dulce, I will always keep you in my heart, I adore you and I will admire you forever! A tremendous artist won the sky, lots of light on your path,” wrote singer Rocío Banquells on X.

“Farewell my dearest Dulce! What a great gift it was to share with you! I’m going to miss you!” expressed singer Manoella Torres on Instagram.

“Today we have to face a loss that fills us with sadness. Dulce was a person who left her mark on those of us who were fortunate enough to know her. Our hearts go out to her family, friends and colleagues in this difficult moment. Rest in peace,” wrote Argentine singer Amanda Miguel in a message on X.

Dulce was born on July 29, 1954, in the border city of Matamoros, Tamaulipas, and was a renowned artist in the Latin music scene. According to what she told on several occasions, in 1974 she met José José, who by then was already a great figure in music, and who was captivated by her voice. He was the one who got her an audition with Polygram record executives, said the artist in an interview with Imagen Televisión. In 1978 she achieved fame by participating in different musical events, such as the Mallorca Festival and the Yamaha Song Festival in Tokyo.

With her fusion of ballad and pop, she made a place for herself in the music industry in Mexico and Latin America with hits such as “Tu Muñeca,” “Lobo,” “Déjame Volver Contigo,” “Aún lo Amo,” “Hielo,” “Fui Demasiado Fácil,” “Soy Una Dama,” “Cara Cara,” “Pájaro Herido,” “Échame la Culpa a Mí” and “Cuál de los Dos.” She also performed “Amor en Silencio,” the main theme of the 1988 soap opera of the same name, written by Marco Antonio Solís.

Between 2011 and 2018, Dulce was part of the GranDiosas tour, along with Rocío Banquells, María Conchita Alonso and Karina.