Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of generative AI. On Wednesday, the company announced it inten…
After some recent turbulence, it would be easy to think that Zendesk’s overall financial performance suffered as a result, but that really wasn’t the case.
Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for automation. 8Flow.ai, which is launching out of stealth today and announcing a $6.6 million seed funding round, wants to do exactly this. The company is rolling…
Google’s Workspace apps are getting yet another facelift, though this time the Alphabet-owned company seems to be focused on trying to “collapse the boundaries” between its various apps.Read more…
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