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Call Centers Introduce ‘Emotion Canceling’ AI as a ‘Mental Shield’ for Workers

June 18, 2024

Maxwell Zeff

Call center employees have notoriously unpleasant jobs. They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon. Many expect AI will one day replace these customer service jobs, but for now, seve…
Read more: Call Centers Introduce ‘Emotion Canceling’ AI as a ‘Mental Shield’ for Workers

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Call Centers Introduce ‘Emotion Canceling’ AI as a ‘Mental Shield’ for Workers

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