Customer operations platform Front is better known for its omnichannel inbox that lets you aggregate all customer conversations in a single view — emails, chat conversations, SMS, social media messages. Today, the company unveiled a handful of new feat…
Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for automation. 8Flow.ai, which is launching out of stealth today and announcing a $6.6 million seed funding round, wants to do exactly this. The company is rolling…
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