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Air Canada Ordered to Pay Passenger Damages After Chatbot Lied About Bereavement Discounts

February 16, 2024

Jody Serrano

A Canadian tribunal has ruled that Air Canada must pay damages to one of its passengers for misleading advice given by its customer service chatbot, which resulted in the passenger paying nearly double for their plane tickets.Read more…
Read more: Air Canada Ordered to Pay Passenger Damages After Chatbot Lied About Bereavement Discounts

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Air Canada Ordered to Pay Passenger Damages After Chatbot Lied About Bereavement Discounts

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