The first day of the Electric Zoo Festival on New York’s Randall’s Island was abruptly canceled hours before it was set to start, organizers announced Friday (Sept. 1) on X (formerly Twitter).

In the statement, organizers cited “global supply chain issues” as the cause of the cancellation and promised to reopen Saturday. Acts scheduled to play Friday include Kx5, Galantis, The Chainsmokers, Excision and many more.

“Despite our tireless efforts and round-the-clock commitment, we have made the painful decision to cancel the first day of Electric Zoo,” organizers wrote. “This year has presented unparalleled challenges for everyone. The global supply chain disruptions have impacted industries worldwide, and, sadly, our beloved festival has not been immune. These unexpected delays have prevented us from completing the construction of the main stage in time for Day 1.”

Fans who bought tickets for Friday will receive a refund. Fans with multiday tickets “will receive credit for one of the days” to be applied to a future event. The festival will now open at 1 p.m. on Saturday, and “we look forward to uniting with all of you to celebrate life and music, and dance through the sunset with the iconic backdrop of the New York skyline, right in the heart of New York City,” organizers wrote.

“While words cannot fully express the depth of our remorse about Day 1, please know that this decision was not made lightly,” organizers wrote. “We ask for your forgiveness and understanding during this challenging time. We are profoundly sorry for all the inconvenience and disappointment this will cause.”

The festival’s social media pages announced the news just after 11:30 a.m. ET Friday, hours before doors for the event were set to open at 3 p.m.

Made Events, launched by Long Island City husband-wife team Mike Bindra and Laura De Palm and creators of the long-running Electric Zoo festival, was sold to an investment group that owns the Avant Gardner nightclub and venue in Brooklyn in July 2022 for $15 million.

In 2014, Made Event was acquired by Bob Sillerman‘s electronic dance music conglomerate SFX, which filed for bankruptcy in 2016 and eventually landed in the hands of senior creditor Andrew Axelrod. SFX was rebranded as LiveStyle by former chief executive Randy Phillips, who managed the festival properties for Axelrod and led efforts to sell off SFX’s assets to new buyers. Made Event was the last U.S. festival property held by LiveStyle to be sold.