Independent auditors have just confirmed the no-logs claims of one of the best VPN services on the market. 

Industry-leading auditing firm Deloitte verified that the Private Internet Access (PIA) server configurations are not designed to identify users and cannot be exploited. This means that PIA never logs any of your identifiable information as stated in its Privacy Policy.

This is the second time the popular VPN provider successfully put its privacy claims under scrutiny with an independent audit since 2022.   

PIA's second no-log audit

PIA claims its servers run on a RAM-only system. This means that they do not store any data and no information is written to the hard drive. The provider also promises zero errors or debugging logs are stored for maximum privacy.

Auditors at Deloitte inspected all relevant IT systems, including PIA VPN servers and their distribution, to verify their configuration coincided with the description the company provides. They also look at how the Privacy Policy claims are implemented for user access, change management, and other basic usability functionality.

As of January 31, 2024, Deloitte confirmed that PIA's no-log infrastructure works as expected and is not vulnerable to third-party exploitation. This ensures that no one can pinpoint your online activity, not even the VPN provider itself.

Commenting on the findings, Jack Buckley, Head of Communications at Private Internet Access, said: “We hope you share our delight with the outcome of this audit. PIA is absolutely committed to digital freedom and data protection.”

He invites all subscribers to review the full audit report which is now available via the PIA customer support portal.

Why do you want a no-log VPN?

We at TechRadar firmly believe that a strict no-logs policy should be among your top priorities when signing up for a new VPN service. That's especially important for users whose primary use case is boosting their online privacy.

Despite some inevitable logs of basic data like the number of users connecting to the same server and the email address associated with a user's account, a no-log VPN should guarantee that no personal information or usage data is ever collected.

This means that if, for instance, a malicious hacker or government manages to acquire this data, none of your sensitive information will be leaked because the details simply won't exist. The importance of this feature has already been proved in real life when Swedish authorities were left empty-handed after an inconclusive police raid on Mullvad's servers last year.

Not just a commitment to never log your data, PIA also seeks to offer its users full transparency about its product. That's why all its apps are fully open-source—so anyone can check its coding for bugs and vulnerabilities.

“Combined with regular third-party audits, PIA clearly and emphatically proves its privacy credentials,” said Buckley.